The problem
A private healthcare network operating across multiple countries had critical patient management systems that needed round-the-clock support — but couldn't justify the cost of building a 24x7 internal IT support team across every location.
What we did
Deployed a 24x7 managed support model covering all critical systems across every location. Built a unified monitoring dashboard with automated alerting, defined escalation paths by system criticality, and provided both remote and on-site support capability.
The outcome
System availability reached 99.95% across all locations. Critical incident response time reduced from 4 hours to 18 minutes. Healthcare group passed their IT governance audit with zero findings related to system availability.
