The problem
A multi-location retail group's internal IT team was spending 70% of their time on routine infrastructure maintenance — patching, monitoring, and firefighting. Strategic IT projects were permanently delayed because the team had no capacity to work on anything else.
What we did
Took over full managed operations of their cloud infrastructure — monitoring, patching, incident response, backup management, and cost optimisation. Established clear SLAs, reporting cadences, and an escalation path the internal team trusted.
The outcome
Internal IT team's strategic project capacity increased from 30% to 85% of their working hours. Infrastructure costs optimised by 19% in the first quarter. Zero SLA breaches in 18 months of managed operations.
